The Wingspan IT Firm’s telecom services practice starts with an audit of all carrier services. Once we have a summarized telecom inventory report we can identify any network surplus or deficiencies. A good diagram of your network and this inventory report identifies providers, circuits ID’s, phone numbers and is instrumental with cost negotiations and troubleshooting technology outages.

This practice has proven time and time again to be an excellent tool for finding monthly saving for our client’s operational budget.

Telecom Services Selection and Pricing

Putting the inventory of services out to bid can be a simple but diligent process. Pricing and telecom services selection is based on real time data provided from all carriers. Our database of telecom serviceability allows our team of telecom services professionals to quickly respond to your project inquiries and initiatives.

Ordering Telecom Services and Project Management

Negotiating contract term, price and legalities of the commitment between the telecommunications provider and our client is the core purpose of our business. Once the contract is executed, it is assigned to an internal order coordinator to ensure the progression of the order, coordinate installation and follow up with the customer on completion of order for any billing questions.

Product Support

After the telecom services have been accepted, we are always available providing customer support. Our team has the necessary resources for submitting trouble tickets on any service or billing related issue. Our goal is to ensure the expectations we set are met from start to finish.